Service quality and turnover intentions as perceived by employees: Antecedents and consequences

By Slåtten Terje   Svensson Göran   Sværi Sander  

Personnel Review, Vol. 40, Iss. 2, 2011-02 ,pp. : 205-221

Emerald Group Publishing Ltd

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Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

By Theodorakis Nicholas D.   Koustelios Athanasios   Robinson Leigh   Barlas Achilleas  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 456-473

Emerald Group Publishing Ltd

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Effects of service quality dimensions on behavioural purchase intentions: A study in public-sector transport

By Pérez Manuel Sánchez   Abad Juan Carlos Gázquez   Carrillo Gema María Marín   Fernández Raquel Sánchez  

Managing Service Quality, Vol. 17, Iss. 2, 2007-03 ,pp. : 134-151

Emerald Group Publishing Ltd

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Determinants of m-shopping quality on customer satisfaction and purchase intentions: the IS success model perspective

By Chen Lisa Y.  

World Review of Entrepreneurship, Management and Sustainable Development, Vol. 9, Iss. 4, 2013-09 ,pp. : 543-558

Inderscience Publishers

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Understanding core and peripheral service quality in customer repurchase of the performing arts

By Hume Margee  

Managing Service Quality, Vol. 18, Iss. 4, 2008-07 ,pp. : 349-369

Emerald Group Publishing Ltd

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