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Emerald Group Publishing Ltd

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Exploring service quality in the health and fitness industry

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Managing Service Quality, Vol. 17, Iss. 1, 2007-01 ,pp. : 41-53

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Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry

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Managing Service Quality, Vol. 19, Iss. 3, 2009-05 ,pp. : 308-331

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Service innovation and electronic word-of-mouth: is it worth listening to?

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Managing Service Quality, Vol. 19, Iss. 3, 2009-05 ,pp. : 249-265

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