Atmospheric experiences that emotionally touch customers: A case study from a winter park

Author： Slåtten Terje   Mehmetoglu Mehmet   Svensson Göran   Sværi Sander  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.19, Iss.6, 2009-11, pp. : 721-746

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Drivers of customers' service experiences: a study in the restaurant industry

By Walter Ute   Edvardsson Bo   Öström Åsa  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 236-258

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Co-creating value through customers' experiences: the Nike case

By Ramaswamy Venkat  

Strategy and Leadership, Vol. 36, Iss. 5, 2008-09 ,pp. : 9-14

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An empirical study to diagnose the outcomes of customers' experiences in trendy coffee shops

By Nadiri Halil  

Journal of Business Economics and Management, Vol. 14, Iss. 1, 2013-02 ,pp. : 22-53

Taylor & Francis Ltd

Access to resources Recommend Favorite

Are frequent customers always a company's intangible asset?: Some findings drawn from an exploratory case study

By Joia Luiz Antonio  

Journal of Intellectual Capital, Vol. 5, Iss. 4, 2004-12 ,pp. : 586-601

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers, relationships and libraries: University of Malta - a case study

By Broady-Preston Judith   Felice Joanna  

Aslib Proceedings: new information perspectives, Vol. 58, Iss. 6, 2006-11 ,pp. : 525-536

Emerald Group Publishing Ltd

Access to resources Recommend Favorite