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Author: Noone Breffni M. Namasivayam Karthik Tomlinson Heather Spitler
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.20, Iss.3, 2010-01, pp. : 273-293
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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