Examining the application of six sigma in the service exchange

Author： Noone Breffni M.   Namasivayam Karthik   Tomlinson Heather Spitler  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.20, Iss.3, 2010-01, pp. : 273-293

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