Critical factors for effective implementation of ISO 9001 in SME service companies

Author： Psomas Evangelos L.   Fotopoulos Christos V.   Kafetzopoulos Dimitrios P.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.20, Iss.5, 2010-09, pp. : 440-457

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