Customers' perceptions of online retailing service quality and their satisfaction

By Jun Minjoon   Yang Zhilin   Kim DaeSoo  

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 817-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Drivers of customers' service experiences: a study in the restaurant industry

By Walter Ute   Edvardsson Bo   Öström Åsa  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 236-258

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From customers requirements to customers satisfaction – quality function deployment in service sector

By Sharma J.R.   Rawani A.M.  

International Journal of Productivity and Quality Management, Vol. 5, Iss. 4, 2010-05 ,pp. : 428-439

Inderscience Publishers

Access to resources Recommend Favorite

Knowledge management in service encounters: impact on customers' satisfaction evaluations

By Guchait Priyanko   Namasivayam Karthik   Lei Pui-Wa  

Journal of Knowledge Management, Vol. 15, Iss. 3, 2011-05 ,pp. : 513-527

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

By Noone Breffni M.   Kimes Sheryl E.   Mattila Anna S.   Wirtz Jochen  

Journal of Service Management, Vol. 20, Iss. 4, 2009-08 ,pp. : 380-403

Emerald Group Publishing Ltd

Access to resources Recommend Favorite