Author： Freemantle David
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.4, Iss.5, 1994-05, pp. : 46-50
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
By Gadiesh Orit Haas Dan Cullinan Geoffrey
Strategy and Leadership, Vol. 29, Iss. 4, 2001-08 ,pp. :
Access to resources
Recommend
Rationalizing the customer service process
By Kim Hee-Woong Kim Young-Gul
Business Process Management Journal, Vol. 7, Iss. 2, 2001-05 ,pp. :
Empowerment in Organisations, Vol. 5, Iss. 1, 1997-01 ,pp. :