Author: Rose David
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.5, Iss.1, 1995-01, pp. : 38-42
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
An index method for measurement of customer satisfaction
The TQM Magazine, Vol. 16, Iss. 1, 2004-01 ,pp. :
Performance measurement systems - a case study of customer satisfaction
Facilities, Vol. 17, Iss. 3-4, 1999-03 ,pp. :
On structural equation modelling for customer satisfaction measurement
By Hackl Peter Westlund Anders H.
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :