Author： Church Allan H Javitch Miriam Burke W Warner
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.5, Iss.3, 1995-03, pp. : 29-33
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Managerial feedback, organizational values and service quality
Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. :
Access to resources
Recommend
