Period of time: 2014年3期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 5,issue 3
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The transition to customer service: the IT department challenge
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.Building a customer-focused local authority - in Christchurch, New Zealand
By Jones Christopher R in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.Quality improvement in the NHS
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.Quality process analysis: a technique for management in the public sector
By Navaratnam K.K.,Harris Bill in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.Enhancing professional service quality: feedback is the way to go
By Church Allan H,Javitch Miriam,Burke W Warner in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.Improving quality in professional service organizations: a review of the key issues
By Harte H.G.,Dale B.G. in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.The quality culture: manufacturing versus services
By Troy Kathryn,Schein Lawrence in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.A new marketing paradigm: share of customer, not market share
By Peppers Don,Rogers Martha in (1995)
Managing Service Quality,volume 5,issue 3 , Vol. 5, Iss. 3, 1995-03 , pp.