Service as strategy at KHS Maschinen-und Anlagenbau

Author： Baumgartner Peter   Kalmbach Ralf   Mahnel Matthias   Lütjens Hans-Jörg  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.6, Iss.3, 1996-03, pp. : 27-30

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