Customer service: what's a smile got to do with it?

ISSN： 0960-4529

Source： Managing Service Quality, Vol.7, Iss.5, 1997-05, pp. : 248-252

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Competitive advantage: what's luck got to do with it?

By Ma Hao

Management Decision, Vol. 40, Iss. 6, 2002-08 ,pp. : 525-536

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-service firm attachment: what it is and what causes it?

By Moussa Salim Touzani Mourad

International Journal of Quality and Service Sciences, Vol. 5, Iss. 3, 2013-08 ,pp. : 337-359

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter

By Lin Jiun-Sheng Chris Lin Cheng-Yu

Journal of Service Management, Vol. 22, Iss. 2, 2011-04 ,pp. : 183-201

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction measures in the public sector: what do they tell us?

By Conroy Denise K.

International Journal of Business Performance Management, Vol. 3, Iss. 2-4, 2003-07 ,pp. : 216-230

Inderscience Publishers

Access to resources Recommend Favorite

Service with a smile - Legal and emotional issues

By Deadrick D.L. McAfee R.B.

Journal of Quality Management, Vol. 6, Iss. 1, 2001-12 ,pp. : 99-110

Elsevier

Access to resources Recommend Favorite