Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan

Author: Solis Luis E   Rao Subba   Raghu-Nathan T.S.   Chen Cho-Young   Pan Shih-Chun  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.8, Iss.1, 1998-01, pp. : 46-54

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Abstract