The effect of downsizing on service quality in some large organizations

ISSN： 0960-4529

Source： Managing Service Quality, Vol.8, Iss.3, 1998-03, pp. : 170-177

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Insights into TQM and downsizing in large organizations

By Brown Alan van der Wiele Ton

Benchmarking: An International Journal, Vol. 4, Iss. 3, 1997-03 ,pp. : 202-212

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internalization of quality management in service organizations

By Tarí Juan José Heras-Saizarbitoria Iñaki Pereira Jorge

Managing Service Quality, Vol. 23, Iss. 6, 2013-11 ,pp. : 456-473

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of quality practices in service organizations

By Gustafsson Anders Nilsson Lars Johnson Michael D

International Journal of Service Industry Management, Vol. 14, Iss. 2, 2003-05 ,pp. : 232-244

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Sustaining a service quality initiative in the midst of downsizing - Can it be done?

By Armstrong-Stassen M. Wagar

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 211-233

Elsevier

Access to resources Recommend Favorite

Total quality management in Sri Lankan service organizations

By Yapa Saman

The TQM Journal, Vol. 24, Iss. 6, 2012-09 ,pp. : 505-517

Emerald Group Publishing Ltd

Access to resources Recommend Favorite