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Author: Cheung Catherine Law Rob
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.8, Iss.6, 1998-06, pp. : 402-406
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Service quality evaluation by service quality performance matrix
By Hung Y.H. Huang M.L. Chen K.S.
Total Quality Management, Vol. 14, Iss. 1, 2003-01 ,pp. :