Author： Laszlo George P.
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.9, Iss.2, 1999-04, pp. : 90-95
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
Total service quality management
Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. :
Total Quality in Public Service
By Choppin Jon
Human Resource Management International Digest, Vol. 7, Iss. 3, 1994-03 ,pp. :
By Choppin Jon
Managing Service Quality, Vol. 4, Iss. 3, 1994-03 ,pp. :