Empowering employees to delight customers at FedEx

Author：

ISSN： 0962-2519

Source： Human Resource Management International Digest, Vol.10, Iss.3, 1997-03, pp. : 112-113

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Empowering Disadvantaged Employees

By Echiejile Innocent

Empowerment in Organisations, Vol. 2, Iss. 1, 1994-01 ,pp. : 31-37

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

What communication methods work for sports events? An analysis of the FedEx St. Jude Classic

By Schimmel Kurt E. Clark John S. Irwin Richard Lachowetz Tony

International Journal of Sport Management and Marketing, Vol. 2, Iss. 3, 2007-02 ,pp. : 301-315

Inderscience Publishers

Access to resources Recommend Favorite

Empowering employees - back to the future at Novotel

By Parsons Guy

Managing Service Quality, Vol. 5, Iss. 4, 1995-04 ,pp. : 16-21

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Empowering customers: portals, supply networks and assemblers

By Spring Martin Sweeting Robert C.

International Journal of Technology Management, Vol. 23, Iss. 1-2, 2002-07 ,pp. : 113-128

Inderscience Publishers

Access to resources Recommend Favorite

A contingency model for empowering customer-contact services employees

By Rafiq Mohammed Ahmed Pervaiz K.

Management Decision, Vol. 36, Iss. 10, 1998-12 ,pp. : 686-693

Emerald Group Publishing Ltd

Access to resources Recommend Favorite