Learning racial hierarchies: Communication skills training in transnational customer service work

ISSN： 1366-5626

Source： The Journal of Workplace Learning, Vol.24, Iss.5, 2012-06, pp. : 338-350

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

New developments in customer service training

Human Resource Management International Digest, Vol. 10, Iss. 4, 1997-04 ,pp. : 151-153

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

New developments in customer service training

By Mouawad Maya Kleiner Brian H

Managing Service Quality, Vol. 6, Iss. 2, 1996-02 ,pp. : 49-56

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Gaining a competitive advantage through customer service training

By Prager Howard

Industrial and Commercial Training, Vol. 35, Iss. 6, 2003-11 ,pp. : 259-262

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Firm size and the effectiveness of training for customer service

By Lee Gregory John

International Journal of Human Resource Management, Vol. 23, Iss. 12, 2012-06 ,pp. : 2597-2613

Routledge Ltd

Access to resources Recommend Favorite

Customer co-creation in service innovation: a matter of communication?

By Gustafsson Anders Kristensson Per Witell Lars

Journal of Service Management, Vol. 23, Iss. 3, 2012-06 ,pp. : 311-327

Emerald Group Publishing Ltd

Access to resources Recommend Favorite