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Strategic Outsourcing: An International Journal, Vol. 4, Iss. 3, 2011-11 ,pp. : 248-273

Emerald Group Publishing Ltd

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Immigrant employee effects in international strategy: An exploratory study of international service firms

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International Marketing Review, Vol. 27, Iss. 6, 2010-11 ,pp. : 652-675

Emerald Group Publishing Ltd

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An exploratory study of employee turnover indicators as predictors of customer satisfaction

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Customer Service Behaviours in Korea and Implications for Training: Lessons from an Exploratory Critical Incidents Study of Customer and Employee Service Encounters

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Asia Pacific Business Review, Vol. 13, Iss. 1, 2007-01 ,pp. : 1-20

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The effect of discretion, outcome feedback, and process feedback on employee job satisfaction

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