A novel and accurate guide to customer satisfaction

Author: Thornton S.A.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1467-8047

Source: Performance Measurement and Metrics, Vol.6, Iss.1, 2005-01, pp. : 53-56

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract