Application of fault tree analysis to the service process: service tree analysis approach

Author： Geum Youngjung   Seol Hyeonju   Lee Sungjoo   Park Yongtae  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.20, Iss.4, 2009-08, pp. : 433-454

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