Customer experience modeling: from customer experience to service design

Author： Teixeira Jorge   Patrício Lia   Nunes Nuno J.   Nóbrega Leonel   Fisk Raymond P.   Constantine Larry  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.23, Iss.3, 2012-06, pp. : 362-376

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