Author: Ng Irene Parry Glenn Smith Laura Maull Roger Briscoe Gerard
Publisher: Emerald Group Publishing Ltd
ISSN: 1757-5818
Source: Journal of Service Management, Vol.23, Iss.3, 2012-06, pp. : 416-439
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract