Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry

Author: Nikbin Davoud   Ismail Ishak   Marimuthu Malliga   Armesh Hamed  

Publisher: Emerald Group Publishing Ltd

ISSN: 2040-8269

Source: Management Research Review, Vol.35, Iss.3-4, 2012-03, pp. : 309-325

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Abstract