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Emerald Group Publishing Ltd

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The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services

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Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

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European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1528-1552

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The influence of perceived justice of service recovery on affective and cognitive trust

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International Journal of Services and Standards, Vol. 7, Iss. 3-4, 2011-01 ,pp. : 278-290

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An examination of the relationship between trust, commitment and relationship quality

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