Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone

Author: Chi Nai-Wen  

Publisher: Routledge Ltd

ISSN: 1464-5335

Source: Work & Stress, Vol.27, Iss.3, 2013-07, pp. : 298-319

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract