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Journal of Services Marketing, Vol. 22, Iss. 7, 2008-10 ,pp. : 533-549

Emerald Group Publishing Ltd

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Customer-employee relationship: The role of self-employee congruence

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European Journal of Marketing, Vol. 42, Iss. 11-12, 2008-11 ,pp. : 1316-1345

Emerald Group Publishing Ltd

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Mandatory adoption of customer relationship management information technology: the role of customer support in an attitude-intention model

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International Journal of Business Innovation and Research, Vol. 4, Iss. 1-2, 2009-11 ,pp. : 30-47

Inderscience Publishers

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Physicians' perceptions of pharmaceutical sales representatives: A model for analysing the customer relationship

By Wright Robert F.   Lundstrom William J.  

International Journal of Medical Marketing, Vol. 4, Iss. 1, 2004-01 ,pp. : 29-38

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Effects of contact employee supports on critical employee responses and customer service evaluation

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Journal of Services Marketing, Vol. 18, Iss. 5, 2004-05 ,pp. : 395-412

Emerald Group Publishing Ltd

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