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Emerald Group Publishing Ltd

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The role of employee relationship proneness in creating employee loyalty

By Bloemer JosÚe   Odekerken-Schr÷der Gaby  

The International Journal of Bank Marketing, Vol. 24, Iss. 4, 2006-06 ,pp. : 252-264

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The relationship between employee satisfaction and customer satisfaction

By Jeon Hoseong   Choi Beomjoon  

Journal of Services Marketing, Vol. 26, Iss. 5, 2012-07 ,pp. : 332-341

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The role of the sales employee in securing customer satisfaction

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European Journal of Marketing, Vol. 46, Iss. 3-4, 2012-03 ,pp. : 489-508

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The Role of the Manager in Shaping Customer Contact Employee Perceptions of the Firm's Relationship With Technology: A Conceptual Model

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Services Marketing Quarterly, Vol. 34, Iss. 2, 2013-04 ,pp. : 126-138

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