Measuring university service quality by means of SERVQUAL method

Author： Abili Khodayar   Thani Fatemeh Narenji   Afarinandehbin Maryam  

Publisher： Emerald Group Publishing Ltd

ISSN： 1598-2688

Source： Asian Journal on Quality, Vol.13, Iss.3, 2012-11, pp. : 204-211

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