Author: Blazevic Vera Hammedi Wafa Garnefeld Ina Rust Roland T. Keiningham Timothy Andreassen Tor W. Donthu Naveen Carl Walter
Publisher: Emerald Group Publishing Ltd
ISSN: 1757-5818
Source: Journal of Service Management, Vol.24, Iss.3, 2013-06, pp. : 294-313
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