Author: Larivière Bart Joosten Herm Malthouse Edward C. Birgelen Marcel van Aksoy Pelin Kunz Werner H. Huang Ming-Hui
Publisher: Emerald Group Publishing Ltd
ISSN: 1757-5818
Source: Journal of Service Management, Vol.24, Iss.3, 2013-06, pp. : 268-293
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Abstract
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