Improving service quality by capitalising on an integrated Lean Six Sigma methodology

Author： Su Chao-Ton   Chiang Tai-Lin   Chang Che-Ming  

Publisher： Inderscience Publishers

ISSN： 1479-2494

Source： International Journal of Six Sigma and Competitive Advantage, Vol.2, Iss.1, 2006-03, pp. : 1-22

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The challenges of six sigma in improving service quality

By Nakhai Behnam   Neves Joao S.  

International Journal of Quality & Reliability Management, Vol. 26, Iss. 7, 2009-07 ,pp. : 663-684

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Lean Six Sigma: an integrated strategy for manufacturing sustainability

By Thomas A.J.   Rowlands H.   Byard P.   Rowland-Jones R.  

International Journal of Six Sigma and Competitive Advantage, Vol. 4, Iss. 4, 2009-02 ,pp. : 333-354

Inderscience Publishers

Access to resources Recommend Favorite

six sigma seen as a methodology for total quality management

By Klefsjö Bengt   Wiklund Håkan   Edgeman Rick L  

Measuring Business Excellence, Vol. 5, Iss. 1, 2001-03 ,pp. : 31-35

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing a lean design for Six Sigma through supply chain methodology

By Lee Ming-Chang   Chang To  

International Journal of Productivity and Quality Management, Vol. 6, Iss. 4, 2010-10 ,pp. : 407-434

Inderscience Publishers

Access to resources Recommend Favorite

Application of Lean Six Sigma methodology in the registration process of a hospital

By Bhat Shreeranga   Gijo E.V.   Jnanesh N.A.  

International Journal of Productivity and Performance Management, Vol. 63, Iss. 5, 2014-06 ,pp. : 613-643

Emerald Group Publishing Ltd

Access to resources Recommend Favorite