The challenges of six sigma in improving service quality

Author: Nakhai Behnam   Neves Joao S.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.26, Iss.7, 2009-07, pp. : 663-684

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract