A conceptual framework for application of Six Sigma improvement methodology in non-formal service sector

By Talankar Amol  

International Journal of Six Sigma and Competitive Advantage, Vol. 6, Iss. 4, 2011-06 ,pp. : 321-338

Inderscience Publishers

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Six Sigma implementation in the service sector: notable experiences of major firms in the USA

By Ozcelik Yasin  

International Journal of Services and Operations Management, Vol. 7, Iss. 4, 2010-10 ,pp. : 401-418

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Six sigma for service processes

By Antony Jiju  

Business Process Management Journal, Vol. 12, Iss. 2, 2006-03 ,pp. : 234-248

Emerald Group Publishing Ltd

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Normal approximation through data replication when estimating DisPMO, DePMO, left-side and right-side Sigma levels from non-normal data

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International Journal of Quality & Reliability Management, Vol. 27, Iss. 3, 2010-01 ,pp. : 318-332

Emerald Group Publishing Ltd

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Implementing Six Sigma in service sector using AHP and Alderfer's motivational model - a case of educational services

By Thakkar Jitesh   Deshmukh S.G.   Kanda Arun  

International Journal of Six Sigma and Competitive Advantage, Vol. 2, Iss. 4, 2006-12 ,pp. : 353-376

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