Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments

Author： Ramachandran Yashotha   Jordan Peter J.   Troth Ashlea C.   Lawrence Sandra A.  

Publisher： Inderscience Publishers

ISSN： 1740-8938

Source： International Journal of Work Organisation and Emotion, Vol.4, Iss.2, 2011-12, pp. : 136-157

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