![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Varca Philip E
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.14, Iss.6, 2004-06, pp. : 457-467
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Ramachandran Yashotha Jordan Peter J. Troth Ashlea C. Lawrence Sandra A.
International Journal of Work Organisation and Emotion, Vol. 4, Iss. 2, 2011-12 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Boxer Israel Rekettye Gabor
International Journal of Services and Operations Management, Vol. 8, Iss. 2, 2011-02 ,pp. :