A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Author： Shirouyehzad Hadi   Lotfi F. Hosseinzadeh   Shahin Arash   Aryanezhad Mir. B.   Dabestani Reza  

Publisher： Inderscience Publishers

ISSN： 1744-2370

Source： International Journal of Services and Operations Management, Vol.12, Iss.3, 2012-07, pp. : 289-308

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