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Author: Pun K.F. Chin K.S. Lau Henry
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.10, Iss.3, 2000-06, pp. : 156-170
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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