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By Thakkar Jitesh   Deshmukh S.G.   Shastree Anil  

Quality Assurance in Education, Vol. 14, Iss. 1, 2006-01 ,pp. : 54-74

Emerald Group Publishing Ltd

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An integrated service strategy by QFD approach: a case of a telecom company in Taiwan

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International Journal of Management and Decision Making, Vol. 8, Iss. 2-3, 2007-03 ,pp. : 251-267

Inderscience Publishers

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Fuzzy logic approach to prioritise engineering characteristics in quality function deployment (FL-QFD)

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International Journal of Quality & Reliability Management, Vol. 21, Iss. 9, 2004-09 ,pp. : 1012-1023

Emerald Group Publishing Ltd

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Methods and techniques to help quality function deployment (QFD)

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Benchmarking: An International Journal, Vol. 7, Iss. 1, 2000-01 ,pp. : 8-20

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Development of an integrated product-service roadmap with QFD: A case study on mobile communications

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International Journal of Service Industry Management, Vol. 19, Iss. 5, 2008-10 ,pp. : 621-638

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