Web-based QFD: a collaborative technique for supporting the adoption of customers' voices

Author： Sudhahar C. Kumar R. Suresh Premil Senthil V. Devadasan S.R. Murugesh R.

ISSN： 1746-0972

Source： International Journal of Business Information Systems, Vol.4, Iss.3, 2009-03, pp. : 360-385

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