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Inderscience Publishers

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Switching experience, customer satisfaction, and switching costs in the ICT industry

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Emerald Group Publishing Ltd

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On the relationship between perceived service quality, service loyalty and switching costs

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International Journal of Service Industry Management, Vol. 9, Iss. 5, 1998-05 ,pp. : 436-453

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Positive accounting theory, political costs And social disclosure analyses: a critical look

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Academic Press

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