Total quality management and operational flexibility impact on hospitals performance: a structural modelling approach

Author： Alolayyan Main Naser   Ali Khairul Anuar Mohd   Idris Fazli  

Publisher： Inderscience Publishers

ISSN： 1746-6474

Source： International Journal of Productivity and Quality Management, Vol.11, Iss.2, 2013-02, pp. : 212-227

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