The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

Author： Agus Arawati   Krishnan Suresh Kumar   Kadir Sharifah Latifah Syed A.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.11, Iss.4-6, 2000-07, pp. : 808-819

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