Value-chain-oriented service development by means of a 'two-channel service model'

Author： Panshef Veselin   Dorsam Edgar   Sakao Tomohiko   Birkhofer Herbert  

Publisher： Inderscience Publishers

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.11, Iss.1, 2009-01, pp. : 4-23

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