Management of multi-purpose stadiums: importance and performance measurement of service interfaces

Author: Hock Claudia   Ringle Christian M.   Sarstedt Marko  

Publisher: Inderscience Publishers

ISSN: 1460-6720

Source: International Journal of Services Technology and Management, Vol.14, Iss.2-3, 2010-08, pp. : 188-207

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Abstract