Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

By Rajic Tamara   Dado Jaroslav  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1096-1110

Routledge Ltd

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An empirical test of the linkages of e-service quality with e-satisfaction and perceived value with e-loyalty-related behavioural intentions in India

By Gera Rajat  

International Journal of Services Sciences, Vol. 4, Iss. 2, 2011-02 ,pp. : 191-210

Inderscience Publishers

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The roles of service quality and mediating factors in a customer behavioural intentions model

By Yang Hao-Erl   Yeh Kun-Huang  

International Journal of Services Operations and Informatics, Vol. 1, Iss. 1-2, 2006-07 ,pp. : 38-53

Inderscience Publishers

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Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry

By Ladhari Riadh  

Managing Service Quality, Vol. 19, Iss. 3, 2009-05 ,pp. : 308-331

Emerald Group Publishing Ltd

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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

By Santouridis Ilias   Trivellas Panagiotis  

The TQM Journal, Vol. 22, Iss. 3, 2010-01 ,pp. : 330-343

Emerald Group Publishing Ltd

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