Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

Author: Rajic Tamara   Dado Jaroslav  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 1096-1110

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