The elements of customer satisfaction model in Serbian conditions

Author： Cockalo Dragan   Djordjevic Dejan   Sajfert Zvonko   Spasojevic-Brkic Vesna   Nikolic Milan  

Publisher： Inderscience Publishers

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.17, Iss.1, 2012-07, pp. : 87-108

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