Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers

Author: Akroush Mamoun N.   Abu-ElSamen Amjad A.   Al-Shibly Motteh S.   Al-Khawaldeh Fayez M.  

Publisher: Inderscience Publishers

ISSN: 1470-949X

Source: International Journal of Mobile Communications, Vol.8, Iss.6, 2010-09, pp. : 625-653

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Abstract