Customer's loyalty and perception of ISO 9001 in online banking

Author： Yaya Luc Honore Petnji   Marimon Frederic   Casadesus Marti  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.111, Iss.8, 2011-08, pp. : 1194-1213

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

A model of customer loyalty in the retail banking market

By Beerli Asunción   Martín Josefa D.   Quintana Agustín  

European Journal of Marketing, Vol. 38, Iss. 1-2, 2004-01 ,pp. : 253-275

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Shopbot banking: an exploratory study of customer loyalty effects

By Pedersen Per E   Nysveen Herbjørn  

The International Journal of Bank Marketing, Vol. 19, Iss. 4, 2001-06 ,pp. : 146-155

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer e-loyalty to internet banking: an empirical analysis

By Terzidis Konstantinos   Papadopoulou Eva   Kosmidis Kosmas  

Global Business and Economics Review, Vol. 15, Iss. 2-3, 2013-04 ,pp. : 148-162

Inderscience Publishers

Access to resources Recommend Favorite

Customer satisfaction and loyalty in online and offline environments

By Shankar V.   Smith A.K.   Rangaswamy A.  

International Journal of Research in Marketing, Vol. 20, Iss. 2, 2003-06 ,pp. : 153-175

Elsevier

Access to resources Recommend Favorite

A strategic approach to building online customer loyalty: integrating customer profitability tiers

By Pitta Dennis   Franzak Frank   Fowler Danielle  

Journal of Consumer Marketing, Vol. 23, Iss. 7, 2006-12 ,pp. : 421-429

Emerald Group Publishing Ltd

Access to resources Recommend Favorite