The causal relationships between aspects of customer capital

Author： Chan Ann Ling-Ching   Wang Wen-Ying  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.112, Iss.6, 2012-06, pp. : 848-865

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

"Calling Again...": Relationships Between Customer Repeat Calls, Hostility, and Service Quality

By Seger-Guttmann Tali  

Services Marketing Quarterly, Vol. 34, Iss. 2, 2013-04 ,pp. : 159-174

Routledge Ltd

Access to resources Recommend Favorite

AN EXAMINATION OF LINEAR AND NONLINEAR CAUSAL RELATIONSHIPS BETWEEN COMMODITY PRICES AND U.S. INFLATION

By MAHADEVAN RENUKA   SUARDI SANDY  

Economic Inquiry, Vol. 51, Iss. 4, 2013-10 ,pp. : 1932-1947

Oxford University Press

Access to resources Recommend Favorite

On the nature of customer-employee relationships

By Butcher Ken   Sparks Beverley   O'Callaghan Frances  

Marketing Intelligence & Planning, Vol. 20, Iss. 5, 2002-08 ,pp. : 297-306

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The 'Burden' of Key Customer Relationships

By Vilgon M.   Hertz S.  

Journal of Customer Behaviour, Vol. 2, Iss. 2, 2003-06 ,pp. : 269-287

Westburn Publishers Ltd

Access to resources Recommend Favorite

Multiple perspectives on customer relationships

By Heinonen Kristina  

The International Journal of Bank Marketing, Vol. 32, Iss. 6, 2014-08 ,pp. : 450-456

Emerald Group Publishing Ltd

Access to resources Recommend Favorite